We believe our agreement with you is simple — we will provide services, all we ask is that you pay us when you receive our invoice. We do not need reminders to provide services, we don’t believe you should need several reminders to pay us. The more important the work you need and the quicker you need that performed, the more important your payment to is and the quicker we would like to receive it.
Invoicing: We will send you an invoice at the beginning or conclusion of a project, depending upon the nature of that project. We will send the invoice to the e-mail address specified by you. This email address can be confirmed and updated by you 24/7 through our online customer portal. If the e-mail bounces, we will attempt to contact you by other means. If the e-mail does not bounce, we will assume you received it.
Due date: Payments are due and payable upon your receipt of our invoice. We would like to have payment in our office within ten days of the invoice due date. Work on project will not commence in most cases unless payment or deposit has been received.
Late payments: If we have not received your payment in our office within the due date, we will require a fifty percent down payment on future work. Also, we will add a $10.00 late payment fee to your invoice. The purpose is to defray the costs associated with collecting late payments.
Credit card payments declined: If you have given us your credit card information, so that we can automatically charge your credit card for your periodic billing, and if your credit card is declined for payment, we will send you an e-mail notice. If your credit card is declined for more than one monthly payment, your account may be subject to a $10.00 late payment fee. (If your credit card has expired, we will not add any fees to your account. Instead, we will send you an e-mail notice asking for updated credit card information.)
Late payment (2rd occurrence in a 12-month period): We will require prepayment for all services ordered for a six-month period.
Non-payment: If you refuse to pay us, or do not respond to our e-mails, we will make every effort to collect the debt. As a reminder, you have agreed that all costs we incur associated with collecting debts, including attorneys’ fees and court costs, will be paid by you. If you would like to review the Agreement itself, please click here.
If you have any questions about our policy, please call us.